Terms of Service
Welcome to Klaiven. By accessing or using our website https://klaiven.com (the “Site”), you agree to be bound by these Terms of Service (the “Terms”). Please read them carefully. Klaiven is an online store.
1. General Information
This Site is operated by Klaiven (“we”, “us”, “our”). By visiting the Site and/or purchasing from us, you engage in our “Service” and agree to these Terms.
2. Eligibility
By using this Site, you represent that you are at least 18 years old or have the consent of a legal guardian. Our products must not be used for any unlawful or unauthorized purpose.
3. Products and Pricing
All products are subject to availability and may be discontinued at any time. Prices are displayed in the local currency shown at checkout and may include taxes where applicable. We may change or update prices at any time without prior notice.
4. Orders and Payments
Payments are processed securely via third-party providers (e.g., Stripe, PayPal). By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order, including for reasons such as product unavailability, suspected fraud, or pricing errors.
5. Shipping and Delivery
We strive to dispatch orders promptly. Any delivery times provided are estimates and not guarantees. We are not liable for delays caused by third-party carriers or events beyond our control. For details, please review our Shipping Policy.
6. Returns & Refunds
Our return window is 7 days from delivery, subject to the conditions described in our Refund Policy. Please read it carefully before initiating a return.
7. User Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of applicable laws;
- Transmit malware, spam, or harmful code;
- Interfere with or attempt to compromise the security, integrity, or performance of the Service;
- Engage in activities that could damage or impair the Site or other users’ access.
8. Intellectual Property
All content on the Site—including images, logos, product descriptions, text, graphics, and brand elements—is the property of Klaiven or its licensors and is protected by intellectual property laws. Any use, reproduction, or distribution without our prior written consent is prohibited.
9. Warranties & Liability
The Service and all products are provided “as is” and “as available” except as expressly stated. To the maximum extent permitted by law, Klaiven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products. Your statutory consumer rights remain unaffected.
10. Governing Law
These Terms are governed by the laws of Brazil. Any disputes shall be brought before the courts located in São Paulo, Brazil, unless mandatory consumer protection rules provide otherwise.
11. Changes to These Terms
We may update or modify these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. The “Effective Date” at the top indicates when these Terms were last updated.
12. Contact Us
If you have questions about these Terms, please contact us:
- Email: support@klaiven.com
- Website: https://klaiven.com
- Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-3)
- Response Time: We typically respond within 24 hours.