Privacy Policy

At Klaiven, accessible at https://klaiven.com, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following categories of personal data:

Identity Data – Full name, username, or similar identifiers
Contact Data – Billing and shipping address, email address, phone number
Transaction Data – Purchased products, payment, and order details
Technical Data – IP address, browser type, time zone, cookies
Usage Data – How you use our website and services
Marketing Data – Your preferences for receiving communications

2. How We Use Your Data

We use your personal data to:

Fulfill and manage your orders
Provide customer support
Send transactional emails (e.g., order confirmations, shipping updates)
Personalize your experience on our website
Improve our products and services
Comply with legal obligations

Marketing: You will only receive marketing emails if you have opted in. You may withdraw your consent at any time by clicking the unsubscribe link in any email.

3. Cookies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can control or disable cookies in your browser settings.

4. How We Protect Your Data

We implement appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or loss of your data. These include TLS/SSL encryption, firewall protection, and secure server environments.

5. Sharing Your Data

We do not sell your data. We only share it with trusted third-party service providers necessary for operating our store, such as:

Payment providers (e.g., Stripe, PayPal)
Shipping and delivery services
Email and marketing platforms
Analytics tools (e.g., Google Analytics)

All partners are contractually required to comply with appropriate data protection and security standards.

6. Your Rights (EU/GDPR)

Under GDPR, you have the right to:

Request access to your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict data processing
Withdraw consent for marketing communications

To exercise these rights, please contact us at: support@klaiven.com.

7. Data Retention

We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

8. International Data Transfers

Some service providers may be located outside the EU/EEA. In such cases, we ensure an adequate level of protection, for example through EU Standard Contractual Clauses (SCCs) or equivalent safeguards.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

Email: support@klaiven.com
Website: https://klaiven.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-3)
Response Time: We typically respond within 24 hours.

You also have the right to lodge a complaint with your local data protection authority in the EU.